https://www.youtube.com/watch?v=MMpzOOjlW6Q
Waymo is an autonomous technology company with a mission to make it safe and easy for people and things to get where they’re going. They’re focused on building the world’s most experienced driver, the Waymo Driver, which can power multiple business applications, including Waymo One, the world’s first autonomous ride-hailing service that features rides with no human vehicle operator.
Waymo’s Head of UX Research & Design, Ryan Powell, provides insight into how his team crafted this fully driverless service experience in Waymo One. He addresses the unique challenges that come when there’s no human driver in the car, from communication to trust, and how design plays a key role in the solutions.
