President Obama just compared Apple’s imperfect operating system launch to the massive glitches plaguing the new government healthcare price comparison websites. Responding to the government shutdown in a sunny Rose Garden press conference, Obama took time to address some of the reported website issues:
“Consider that just a couple of weeks ago, Apple rolled out a new mobile operating system, and within days, they found a glitch, so they fixed it. I don’t remember anybody suggesting Apple should stop selling iPhones or iPads or threatening to shut down the company if they didn’t. That’s not how we do things in America.”
Here’s the extended remark (transcript via Washington Post/Federal News Service).
Now, like every new law, every new product roll-out, there are going to be some glitches in the sign-up process along the way that we will fix. I’ve been saying this from the start. For example, we found out that there have been times this morning where the site’s been running more slowly than it normally will. The reason is because more than one million people visited healthcare.gov before 7:00 in the morning. To put that in context, there were five times more users in the marketplace this morning than have ever been on medicare.gov at one time. That gives you a sense of how important this is to millions of Americans around the country, and that’s a good thing.
And we’re going to be speeding things up in the next few hours to handle all of this demand that exceeds anything that we had expected. Consider that just a couple of weeks ago, Apple rolled out a new mobile operating system, and within days, they found a glitch, so they fixed it. I don’t remember anybody suggesting Apple should stop selling iPhones or iPads or threatening to shut down the company if they didn’t. That’s not how we do things in America. We don’t actively root for failure. We get to work, we make things happen, we make them better, we keep going.
