Picture: Why Customer Service chat sucks

Greg Kumparak was an editor at TechCrunch. Greg started at TechCrunch in May of 2008 as the editor of its sister site, MobileCrunch. Greg’s coverage primarily focused on consumer companies, particularly those involving gadgets, robotics, or augmented reality. Disclosures: Greg holds shares in ETFs/mutual funds and owns a small amount of cryptocurrency (ETH, ADA)